{"id":10311,"date":"2026-08-25T16:36:31","date_gmt":"2026-08-25T14:36:31","guid":{"rendered":"https:\/\/kkena.com\/online-withdrawal\/"},"modified":"2026-08-25T16:36:31","modified_gmt":"2026-08-25T14:36:31","slug":"online-withdrawal","status":"publish","type":"page","link":"https:\/\/kkena.com\/en\/online-withdrawal\/","title":{"rendered":"Online withdrawal"},"content":{"rendered":"\t\t<div class=\"kro-withdrawal\" style=\"--kro-brand:#1f5b7a\">\n\t\t\t<header class=\"kro-header\">\n\t\t\t\t<h1>Online withdrawal<\/h1>\n\t\t\t\t<div class=\"kro-intro\"><p>Use this function to clearly notify us of your decision to withdraw from a contract concluded online. Your statement will be recorded with its date and time, and you will immediately receive an acknowledgement by email.<\/p>\n<\/div>\n\t\t\t<\/header>\n\t\t\t<ol class=\"kro-progress\" aria-label=\"Procedure progress\"><li class=\"is-current\" aria-current=\"step\"><span>1<\/span>1. Enter the details<\/li><li class=\"\"><span>2<\/span>2. Prepare the statement<\/li><li class=\"\"><span>3<\/span>3. Confirm withdrawal<\/li><\/ol>\t\t<section class=\"kro-card\" aria-labelledby=\"kro-request-heading\">\n\t\t\t<h2 id=\"kro-request-heading\">Request details<\/h2>\n\t\t\t<p>Complete the fields to identify the contract and the goods or services concerned. You do not need an account.<\/p>\n\t\t\t<div class=\"kro-notice kro-notice-warning kro-deadline-notice\" role=\"note\" aria-labelledby=\"kro-deadline-heading\">\n\t\t\t\t<strong id=\"kro-deadline-heading\">Important: withdrawal deadline<\/strong>\n\t\t\t\t<p>To start a return because you have changed your mind, submit this request within 14 calendar days of receiving the product. Saturdays, Sundays and public holidays are included; if the deadline falls on a non-working day, it moves to the next working day. For separate deliveries, the period starts when the last product is received. After the applicable deadline, the right of withdrawal for a change of mind can no longer be exercised, unless the law provides a longer period or the seller offers more favorable terms. Your rights concerning defective or non-conforming products remain unaffected.<\/p>\n\t\t\t<\/div>\n\t\t\t<form method=\"post\" class=\"kro-form\">\n\t\t\t\t<input type=\"hidden\" id=\"kro_nonce\" name=\"kro_nonce\" value=\"bd293cc34f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/10311\" \/>\t\t\t\t<input type=\"hidden\" name=\"kro_action\" value=\"request\">\n\t\t\t\t<input type=\"hidden\" name=\"kro_started\" value=\"1787724481\">\n\t\t\t\t<input type=\"hidden\" name=\"kro_lang\" value=\"en\">\n\t\t\t\t<input type=\"hidden\" name=\"kro_source\" value=\"shortcode\">\n\t\t\t\t<div class=\"kro-field kro-trap\" aria-hidden=\"true\"><label>Company <input type=\"text\" name=\"kro_company\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/div>\n\t\t\t\t<div class=\"kro-grid\">\n\t\t\t\t\t<div class=\"kro-field\">\n\t\t\t\t\t\t<label for=\"kro-name\">Full name *<\/label>\n\t\t\t\t\t\t<input id=\"kro-name\" type=\"text\" name=\"kro_name\" required maxlength=\"190\" autocomplete=\"name\" value=\"\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"kro-field\">\n\t\t\t\t\t\t<label for=\"kro-email\">Email address *<\/label>\n\t\t\t\t\t\t<input id=\"kro-email\" type=\"email\" name=\"kro_email\" required maxlength=\"190\" autocomplete=\"email\" value=\"\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"kro-field\">\n\t\t\t\t\t<label for=\"kro-contract-reference\">Order number or contract reference *<\/label>\n\t\t\t\t\t<input id=\"kro-contract-reference\" type=\"text\" name=\"kro_contract_reference\" required maxlength=\"100\" autocomplete=\"off\" value=\"\">\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"kro-field\">\n\t\t\t\t\t<label for=\"kro-items\">Goods or services concerned *<\/label>\n\t\t\t\t\t<textarea id=\"kro-items\" name=\"kro_items\" rows=\"5\" maxlength=\"10000\" required><\/textarea>\n\t\t\t\t\t<small>Specify the products or services covered by the request, including quantities or useful details where necessary.<\/small>\n\t\t\t\t<\/div>\n\t\t\t\t<button type=\"submit\" class=\"kro-button\">Continue<\/button>\n\t\t\t<\/form>\n\t\t<\/section>\n\t\t<div class=\"kro-privacy\">The data will be used to record and manage the withdrawal statement. See the <a href=\"https:\/\/kkena.com\/mentions-legales\/\" target=\"_blank\" rel=\"noopener\">privacy policy<\/a>.<\/div>\t\t\t\t<\/div>\n\t\t\n","protected":false},"excerpt":{"rendered":"Online withdrawal Use this function to clearly notify us of your decision to withdraw from a contract concluded online. Your statement will be recorded with its date and time, and you will immediately receive an acknowledgement by email. 11. Enter the details22. Prepare the statement33. Confirm withdrawal Request details Complete the fields to identify the contract and the goods or services concerned. You do not need an account. Important: withdrawal deadline To start a return because you have changed your mind, submit this request within 14 calendar days of receiving the product. Saturdays, Sundays and public holidays are included; if the deadline falls on a non-working day, it moves to the next working day. For separate deliveries, the period starts when the last product is received. After the applicable deadline, the right of withdrawal for a change of mind can no longer be exercised, unless the law provides a longer period or the seller offers more favorable terms. Your rights concerning defective or non-conforming products remain unaffected. Company Full name * Email address * Order number or contract reference * Goods or services concerned * Specify the products or services covered by the request, including quantities or useful details where necessary. Continue The data will be used to record and manage the withdrawal statement. See the privacy policy.","protected":false},"author":213,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/kkena.com\/en\/wp-json\/wp\/v2\/pages\/10311"}],"collection":[{"href":"https:\/\/kkena.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kkena.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kkena.com\/en\/wp-json\/wp\/v2\/users\/213"}],"replies":[{"embeddable":true,"href":"https:\/\/kkena.com\/en\/wp-json\/wp\/v2\/comments?post=10311"}],"version-history":[{"count":0,"href":"https:\/\/kkena.com\/en\/wp-json\/wp\/v2\/pages\/10311\/revisions"}],"wp:attachment":[{"href":"https:\/\/kkena.com\/en\/wp-json\/wp\/v2\/media?parent=10311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}